Return/Replacement Policy - DhakaPavilion.com
Guarantee Dhaka Pavilion.Com 3 Days Easy Return
- Easy Returns if not satisfied with product quality, size.
- 100% Money-Back if Return/Refund issue not resolved in maximum 5 days
*For credit card payment return may take longer depending on Commercial Banks
- You have to notify us within 24 hours after receiving the Products from the delivery man
DhakaPavilion.com appreciates every single time you trust us with your purchase. We want you to have an absolutely hassle-free shopping experience. We assure you that all products sold on DhakaPavilion.com are brand new. In case the Products you have received are ‘Damaged’, ‘Defective’, or ‘Not as Described’, you can return it within 3 days and we will solve your problem within 3 days (Outside Dhaka 5 days), after receiving your notification. You can have a Replacement or Refund.
Return can occur in two stages:
- At the time of delivery
- After receiving a delivery (Have to notify within 24 hrs)
You can return the Products if:
- You received a defective Product
- You received a physically damaged Product
- You are unhappy with the Products quality
- The Product is different from the description on the website
- Size or Fit issue
All items which can be resold are always eligible for return. Except for the following
- Items that have been worn or washed
- Products which were sold as combos or in sets are not eligible for return/replacement as individual items
- Products should not be used.
- Products must be in their original condition
- Items should be unused, unaltered, unsoiled products with their original tags
- Item must be in the original packaging, in the original condition
- Seal open branded electronic items cannot be returned in case of not being happy with the Products as they can’t be resold. Except if the Products is damaged or not working from the start
- In case of branded electronic items, brands’ or e-store merchants return, repair and replacement policy will apply
- For non-branded electronic Products please see the Products condition. On Products details section
- You need to check all not branded electronic Products when you receive the Products from the delivery man (within the 24-hour notification is not applicable for non branded electronic Products)
The customer must ensure the item is packed and delivered securely. Dhaka Pavilion.com will not be held responsible if the goods get damaged on their return to the Dhaka Pavilion office.
Returns are easy, simply follow these steps
- With Order ID details and problem e-mail us at firstname.lastname@example.org within a 24 hour
- We will confirm the return request and will inform you about the pickup process.
- Please ensure that product is in unused and original condition. Include all price tags, labels, original packing, and invoices along with the Products.
Please note that you need to contact us within 24 hours after receiving a faulty or damaged product, it is very necessary that you contact us via mail and also you have to send us the Products within 3 days. We will bear the return delivery charge.